TERMS & CONDITIONS
Stade De Matyrs
Operated by Nelka General Trading
Effective Date: 05/09/2026
1. Introduction
Welcome to Stade De Matyrs, a retail and wholesale brand operated by Nelka General Trading.
These Terms and Conditions govern your use of our website, stadedematyrs.co.za, and purchases made through our online store.
By accessing or using our website, placing an order, or purchasing products from us, you acknowledge that you have read, understood, and agreed to these Terms and Conditions.
If you do not agree with these Terms and Conditions, please do not use our website or place an order.
2. About Our Business
Stade De Matyrs is a trading and retail brand operated by Nelka General Trading.
We operate as a retail and wholesale supplier serving customers in South Africa through our physical stores and online platform.
For purposes of these Terms and Conditions, references to “Stade De Matyrs”, “we”, “us”, or “our” refer to Stade De Matyrs, operated by Nelka General Trading.
3. Products
Stade De Matyrs offers a range of perishable and non-perishable products.
- Perishable goods are products that may spoil, deteriorate, or expire within a relatively short period.
- Non-perishable goods are products that generally have a longer shelf life.
All products are subject to availability.
We reserve the right to:
- Limit quantities available for purchase.
- Discontinue products.
- Change product specifications or descriptions where necessary.
- Correct errors in product descriptions, images, pricing, or availability.
Product images are provided for illustration purposes and may differ slightly from the actual product, particularly with regard to packaging, colour, size, or design.
4. Orders
When placing an order, customers must provide accurate and complete information, including their name, contact details, delivery address, and payment information where applicable.
All orders are subject to:
- Product availability;
- Confirmation of the order;
- Successful payment; and
- Our acceptance of the order.
We reserve the right to refuse, cancel, or limit an order where:
- The product is unavailable;
- There is an error in the product description or price;
- We are unable to fulfil the order;
- Fraudulent or suspicious activity is suspected; or
- Other circumstances prevent us from fulfilling the order.
If we cancel an order after payment has been received, we will communicate with the customer regarding the applicable refund or alternative arrangement.
5. Pricing
All prices displayed on our website are in South African Rand (ZAR).
Prices may change from time to time without prior notice.
While we make every reasonable effort to ensure that product prices are accurate, errors may occasionally occur.
If a pricing error is identified after an order has been placed, we will contact the customer before processing the order and provide the available options.
6. Payment
Payments for online purchases are processed through our available secure payment gateway(s).
Payment must be successfully received before an online order is processed for fulfilment.
Customers are responsible for providing accurate payment and billing information.
We do not intentionally store customers’ full card details on our website servers. Payment information is processed through the relevant secure payment service provider.
7. Delivery
Where delivery is available, orders will be delivered to the address provided by the customer during checkout.
Customers are responsible for ensuring that:
- The delivery address is correct and complete;
- Contact details are accurate; and
- Someone is available to receive the order where required.
We are not responsible for delays or failed deliveries resulting from incorrect or incomplete information supplied by the customer.
Delivery times may vary depending on the delivery location, product availability, order volume, courier availability, and other circumstances beyond our reasonable control.
Perishable Products
Customers purchasing perishable products must ensure that they are available to receive the delivery promptly.
We cannot accept responsibility for spoilage or deterioration resulting from a customer being unavailable to receive a perishable order or providing an incorrect delivery address.
8. Order Cancellation
Customers may request cancellation of an order before the order has been dispatched or prepared for delivery, where applicable.
Cancellation requests must be submitted as soon as possible by contacting us through our official contact details.
Once an order has been dispatched, delivered, or otherwise processed for fulfilment, cancellation may no longer be possible.
Where cancellation is accepted and payment has already been made, any applicable refund will be processed in accordance with our Returns & Refunds Policy and applicable South African consumer protection laws.
9. Returns, Refunds & Exchanges
We aim to ensure that customers receive products that are as described and suitable for their intended purpose.
Our Returns, Refunds & Exchanges Policy forms part of these Terms and Conditions.
Perishable Products
Due to the nature of perishable products, returns may generally not be accepted where the product is no longer suitable for resale due to spoilage, deterioration, or circumstances caused by the customer.
This does not exclude any rights a customer may have under applicable South African consumer protection laws in circumstances where a product is defective, unsafe, incorrectly supplied, or otherwise does not comply with applicable legal requirements.
Non-Perishable Products
Non-perishable products may be eligible for return or exchange subject to our Returns & Refunds Policy and applicable consumer protection laws.
Customers must contact us before returning any product and obtain approval and instructions from our team.
Products may be required to:
- Be unused;
- Be in their original condition;
- Include original packaging where applicable; and
- Be accompanied by proof of purchase.
Certain products may be excluded from returns due to their nature or applicable legal requirements.
10. Damaged, Defective or Incorrect Products
If you receive a product that is:
- Damaged;
- Defective;
- Incorrect; or
- Significantly different from the product ordered,
please contact us as soon as reasonably possible after receiving your order.
We may request photographs, order information, or other reasonable information to assist with assessing the matter.
Where a product is confirmed to be defective, damaged, incorrectly supplied, or otherwise qualifies for a remedy under applicable consumer protection laws, we will provide the appropriate remedy in accordance with those laws.
11. Return Shipping
Where a return is approved, we will provide the customer with instructions regarding the return process.
Where the return is due to a customer changing their mind or ordering the incorrect product, the customer may be responsible for the applicable return shipping costs.
Where a return is required because we supplied an incorrect, damaged, or defective product, the applicable delivery or return costs will be addressed in accordance with the circumstances and applicable consumer protection requirements.
Returns must not be sent to us without prior approval and return instructions.
12. Wholesale & Bulk Orders
Stade De Matyrs also provides wholesale and bulk purchasing solutions.
Wholesale and bulk orders may be handled separately from standard online retail orders because pricing, quantities, stock availability, delivery requirements, and payment arrangements may vary.
Customers requiring wholesale or bulk quantities may contact our team through WhatsApp or other official contact channels to request a quotation.
Wholesale orders may be subject to separate quotation terms agreed with the customer before the order is confirmed.
13. Intellectual Property
All content appearing on this website, including but not limited to:
- Text;
- Product descriptions;
- Logos;
- Graphics;
- Images;
- Designs;
- Website content; and
- Branding
is owned by or used lawfully by Stade De Matyrs and/or Nelka General Trading, unless otherwise indicated.
No content may be copied, reproduced, modified, distributed, or used commercially without appropriate permission.
14. Website Use
Customers agree not to:
- Misuse the website;
- Attempt to gain unauthorised access to the website or its systems;
- Introduce malicious software;
- Interfere with the operation or security of the website;
- Provide false or misleading information; or
- Use the website for unlawful purposes.
We reserve the right to restrict or terminate access where misuse of the website is suspected.
15. Limitation of Liability
To the extent permitted by applicable law, Stade De Matyrs and Nelka General Trading will not be responsible for losses arising from:
- Delays caused by circumstances beyond our reasonable control;
- Incorrect information supplied by the customer;
- Misuse of products;
- Failure by the customer to follow applicable product instructions; or
- Events outside our reasonable control.
Nothing in these Terms and Conditions is intended to limit or exclude any rights or remedies that consumers may have under applicable South African law.
16. Privacy
Your use of our website is also governed by our Privacy Policy.
Our Privacy Policy explains how we collect, use, store, and protect personal information provided by customers when using our website and services.
By using our website, you acknowledge that you have read our Privacy Policy.
17. Consumer Protection
These Terms and Conditions are intended to operate in accordance with applicable South African laws and regulations, including the Consumer Protection Act 68 of 2008 (CPA) and the Protection of Personal Information Act 4 of 2013 (POPIA), where applicable.
Nothing contained in these Terms and Conditions is intended to unlawfully restrict, exclude, or waive any consumer rights provided by applicable legislation.
18. Governing Law
These Terms and Conditions are governed by the laws of the Republic of South Africa.
Any disputes arising from the use of our website or purchase of products will be dealt with in accordance with applicable South African law.
19. Changes to These Terms
We reserve the right to update or amend these Terms and Conditions from time to time.
Any changes will be published on this page and will become effective from the date indicated in the updated Terms and Conditions.
Customers are encouraged to review this page periodically.
20. Contact Us
If you have any questions regarding these Terms and Conditions, orders, returns, refunds, or our products, please contact us:
Stade De Matyrs
Operated by Nelka General Trading
📧 Email: info@stadedematyrs.co.za
📞 Phone/WhatsApp: +27 73 586 6480
🌐 Website: stadedematyrs.co.za
📍 Location: South Africa